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×÷Õß:Nick Usborne ·­Òë/ÕûÀí:w3pop.com ·¢²¼:2008-02-13 ä¯ÀÀ:2820 :: ::

BabyCenter.com is one of my favorite sites. With a big red arrow in the center of the page, accompanied by "Start Here!" this site stands out simply because it devotes the central area of its home page to addressing the needs of first-time visitors.

BabyCenter.com
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Optimize_Your_Home_Page_For_New_Visitors
Babycenter.com's home page focuses on satisfying new users

Instead of using that space to publish its own news or promote some high-margin product, BabyCenter.com uses it to draw new visitors into the site.

BabyCenter.com
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Instead of saying, "Listen to us," the site is saying, "Tell us about yourself."

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Dell uses a similar strategy. The site uses part of the home page to ask you to identify what type of buyer you are (consumer, small business, large business, government, etc.). When new visitors select an option from the list, they are taken to a page that is likely to be relevant to their needs.

´÷¶û¹«Ë¾ÍøÕ¾ÔËÓÃÁËÕâÖÖ·½·¨¡£´÷¶û¹«Ë¾ÍøÕ¾ÀûÓò¿·ÖÖ÷Ò³¿Õ¼ä£¬ÈÃÓû§È·¶¨×Ô¼ºµÄ¹ºÂòÕßÀàÐÍ£¨ÆÕͨÏû·ÑÕß¡¢Ð¡ÐÍÆóÒµ¡¢´óÐÍÆóÒµ¡¢Õþ¸®µÈ£©¡£µ±·ÃÎÊÕßÈ·¶¨Õâ¸öÎÊÌâÖ®ºó£¬»á½øÈëÓпÉÄÜÂú×ã×Ô¼ºÐèÒªµÄÍøÒ³¡£

Optimize_Your_Home_Page_For_New_Visitors

Dell's home page devotes a large portion of real estate to helping new users find the page most relevant to their needs.

By way of contrast, most sites are less centered on the needs of new visitors and better optimized for returning customers.

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It's tempting to take this second route, because it is a great deal easier to build a home page for customers who have been there a number of times before.

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Returning visitors don't need handholding. They don't need to be told what it is you actually do. They don't need to be carefully directed to the most relevant pages within the site.

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Of course, the less you have to attend to the needs of the first-time visitor, the more you can use your home page to publish your own news or promote your own products. There's plenty of space for press releases, new product announcements, and special offers.

µ±È»£¬Ô½ÉÙ¿¼Âdzõ´Î·ÃÎÊÕßµÄÐèÒª£¬Äã¾Í¿ÉÒÔÁô³öÔ½¶àµÄ¿Õ¼ä·¢²¼ÐÂÎÅ£¬ÍÆÏú²úÆ·¡£Äã¾Í¿ÉÒÔÔÚÍøÕ¾Öз¢²¼ÐÂΟ塢·¢²¼Ð²úÆ·¡¢ÍÆÏúÌØ¼Û²úÆ·¡£

And with returning visitors, you don't have to pay such close attention to the language. They know where to go and what to do. You can write complete nonsense on your home page, and many returning visitors won't even notice. Sloppy writing works just fine for people who don't need to read it.

Ãæ¶Ô»Ø·ÃÓû§Ê±£¬Äã²»ÐèÒª¿¼ÂÇÓïÑÔµÄÔËÓã¬ËûÃÇÁ˽â¾ßÌåλÖÃÒÔ¼°¾ßÌåÄÚÈÝ¡£¼´Ê¹ÍøÕ¾Ê×Ò³³öÏÖ·Ï»°£¬»Ø·ÃÕßÒ²²»»á×¢Òâ¡£²»Ï£ÍûÔĶÁÄÚÈݵÄÈ˲»ÔÚºõÄÚÈÝÊÇ·ñÕýʽ¡£

But you may want to think carefully about the role of the home page. Unless you run a highly unusual business, you will experience natural attrition among your existing customer base. So, you eventually need new customers. If new customers are a priority, then take a second look at your home page. Is it optimized for first-time visitors?

µ«ÊÇÄãÐèÒª¿¼ÂÇÍøÕ¾Ö÷Ò³µÄ×÷Óᣳý·ÇÄãµÄÐÐÒµ·Ç³£ÌØÊ⣬·ñÔòÄãµÄÏÖ´æ¿Í»§Ò»¶¨»á¼õÉÙ£¬ËùÒÔÄãÐèÒª²»¶ÏÎüÒýпͻ§¡£ÐµķÃÎÊÕß»áÀûÓÃ1ÃëÖÓµÄʱ¼ää¯ÀÀÍøÒ³£¬ÊÇ·ñ¿ÉÒÔ³ÉΪÏû·ÑÕß»áÊܵ½ÍøÕ¾Ö÷Ò³µÄÓ°Ïì¡£

If your home page isn't designed for people who are looking at it for the very first time, your rate of converting visitors to new customers is going to be disappointingly low.

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Here's a quick checklist against which to gauge your home page:

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Is your home page customer-centric or company-centric? Is it focused on what your customers need or on what your company does?

ÍøÕ¾Ö÷Ò³Éè¼ÆÊÇÒÔÏû·ÑÕßΪÖÐÐÄ»¹ÊÇÒÔ¹«Ë¾ÎªÖÐÐÄ£¿ÍøÕ¾Éè¼Æ¿¼ÂÇÏû·ÑÕßÐèҪʲôÄÚÈÝ£¬»¹ÊÇ¿¼Âǹ«Ë¾ÌṩʲôÄÚÈÝ¡£

Do a few words in a prominent position clearly describe what you do? Do the words describe what you offer your visitors?

Ö÷ҳͻ³öλÖÃÊÇ·ñÓм¸¸ö¹Ø¼ü´Ê£¬¿ÉÒÔÇå³þÃèÊöÍøÕ¾ÄÚÈÝÄØ£¿Õ⼸¸ö´ÊÓïÊÇ·ñ¿ÉÒÔÃèÊöÓû§¿ÉÒÔ´ÓÍøÕ¾»ñµÃµÄÄÚÈÝÄØ£¿

Do you devote a central part of the page to first-time visitors? Does the copy specifically help first-time visitors achieve their goals, quickly and simply?

ÍøÕ¾Ö÷Ò³ÖÐÐÄλÖÃÊÇ·ñΪÊ״εÇÂ¼ÍøÕ¾µÄ·ÃÎÊÕßÉè¼ÆÄØ£¿ÍøÕ¾ÎÄ×ÖÄÚÈÝÊÇ·ñ¿ÉÒÔ°ïÖú³õ´ÎµÇÂ¼ÍøÕ¾µÄ·ÃÎÊÕß¿ìËÙ¡¢¼ò±ãµØÍê³ÉÄ¿±êÄØ£¿

Do you pay special attention to the copy you write for first-time visitors? As mentioned, returning customers can skim over most of the text with no ill effects. But new visitors are looking for clear and simple directions and descriptions.

Ö÷Ò³ÎÄ×ÖÄÚÈÝÊÇ·ñ¿¼Âǵ½³õ´ÎµÇÂ¼ÍøÕ¾µÄ·ÃÎÊÕßµÄÐè񻀯£¿¸Õ²ÅÌáµ½£¬»Ø·Ã¿Í»§²»»áÖØÊӴ󲿷ÖÎÄ×ÖÄÚÈÝ£¬µ«Ð¿ͻ§»áѰÕÒÇåÎú¡¢¼òµ¥µÄ²úƷ˵Ã÷ÓëÃèÊö¡£

Is that copy for new visitors warm and welcoming? Does it work to diminish the natural fear that a prospective customer will feel when thinking about doing business with you?

Ö÷Ò³ÎÄ×ÖÄÚÈÝÊÇ·ñÄܹ»È÷ÃÎÊÕß²úÉúÇ×ÇиУ¿Ö÷Ò³ÊÇ·ñÄÜÏû³ýDZÔÚ¿Í»§¶ÔÓÚÍøÕ¾µÄ¿Ö¾åÐÄÀíÄØ£¿

Do you tell your first-time visitors what to DO? You may know the best route for them to take to achieve their goal, but they won't.

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Many items could be added to this list. But these should be enough to tell you whether your home page is optimized for new visitors.

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And if it isn't, think about how much business you could be losing.

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